Refund policy

We want you to love what you ordered. But if something’s not right, here’s how we handle it.

You have 10 days from the date of delivery to initiate a return. After that window closes, we’re unable to process refunds or exchanges.

To be eligible for a return, items must be unworn, unwashed, and undamaged with all original tags attached.

To start a return, email us at hello@meetmebackstage.fashion with your order number and reason for return. We’ll respond within 48 hours with next steps. Do not ship anything back without hearing from us first.

Damages & defective items must be reported within 5 days of delivery. Please inspect your order upon arrival and contact us immediately if something is wrong. Include a photo of the damage in your email and we’ll make it right.

Non-returnable items include final sale items and any items returned without prior authorization.

Exchanges — the fastest way to get what you want is to return the original item and place a new order once your return is accepted.

Refunds are issued to your original payment method once the return is confirmed with our supplier. Please allow 5–10 business days for processing. If more than 15 business days have passed since your return was approved, contact us at hello@meetmebackstage.fashion.

EU customers — if your order is shipping to the European Union, you have the right to cancel or return within 14 days for any reason, provided items are unworn, unused, with tags and original packaging.

We’re a small boutique and we stand behind what we carry. If something went wrong, we want to know.